“Miele” is a german manufacturer of household appliances like washing machine, vacuum cleaner and also electronic kitchen equipment. Its headquater is located in Gütersloh, Germany and was founded in 1899 by Carl Miele and Reinhard Zinkann. Since then it is a family-run company.
Recently the new service “Familie leben” (analogous: “live family”) was launched in Gütersloh. It is also provided to expand the concept to other company locations. “Miele” employees can now get advice and assistance from their employer on questions and worries concerning family problems and difficult situations. Where could I get a free spot in kindergarten for my two-year-old son? What to do if the childminder get suddenly ill? How to find a suitable elderly care nurse for the grandfather? And how exactly does the living will work?
The center of this concept forms the hotline that supports “Miele” employees in Gütersloh every day for 24 hours. The hotline offers help for organisational and management issues in family environment. For this purpose “Miele” works together with an independent consulting and intermediation service provider “pme Familienservice”. Their consultants, who are well educated help to handle bureaucratic issues, assist finding appropriate ambulant nursing services and offer information about topics as care insurances. There is especially a need for providing information regarding the topic medical and health care for family members, announces Kristin Terborg who coordinates the new concept.
Moreover, since April 2011 “Miele” provides childcare places for children between four months and three years. The company wants to facilitate women to get back into their jobs after maternity leave. “Miele” bears the expenses to a part and the other part is covered by the parents. Opening hours from 7 a.m. to 7 p.m. enables employed parents to manage their everyday family life more flexible.